Return & Exchange Policy – JalalClothing

At JalalClothing, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or exchange under the terms and conditions mentioned below.

Return / Exchange Timeframe

• Requests must be made within 3 days (72 hours) of receiving your order.
• Requests after this period will not be accepted.

When Return / Exchange Is Accepted

Returns or exchanges are accepted only in the following cases:

• You received a damaged product
• You received an incorrect product
• The fabric quality, color, or design does not match what was shown on our website

Return / Exchange Conditions

To be eligible for a return or exchange, the product must:

• Be unused
• Be unwashed and unstained
• Be returned in original packaging
• Have all tags and labels intact

Products that are used, washed, stitched, or damaged by the customer will not be eligible for return or exchange.

Shipping Charges

• If the return or exchange is due to customer preference or change of mind, return shipping charges will be paid by the customer.
• If the product is damaged or incorrect, JalalClothing will bear the return/exchange shipping charges.

Refund Policy

• Once the return is approved, refunds will be processed within 7–10 working days.
• Refunds will be issued via Bank Transfer, EasyPaisa, or JazzCash.
• Cash on Delivery (COD) orders are not refunded in cash; refunds are made through bank or digital wallet transfer only.

Important Notes

• Slight variations in color may occur due to lighting and screen resolution; minor color differences are not eligible for return.
• Sale or discounted items are non-returnable, unless there is a manufacturing defect.

Need Assistance?

For return or exchange requests, please contact us:

📧 Email: jalalclothingstore@gmail.com
📱 WhatsApp: 03287179577

Our support team will be happy to assist you.